1. The owner of the Start Dobrowolski Spółka jawna online store, available at www.start.waw.pl, is Start Dobrowolski Spółka jawna, operating at the address 05-850 Ożarów Maz. ul. Poznańska 129/133 based on the entry in the National Court Register under number 0000320007.
2. The store only sells goods manufactured by Start Dobrowolski Spółka jawna.
3. Orders are accepted:
by ordering goods in the online store by e-mail to biuro@start.waw.pl (the order should include the quantity of goods ordered, shipping address and contact telephone number)
To make a purchase in the online store you must:
a) add selected products to the cart, b) select the payment method and payment method, c) complete the order form, providing the delivery address and invoice details, d) confirm the order form.
4. Sending the completed form results in the acceptance of the order, of which the Customer is informed by e-mail. Selected products are reserved in the warehouse and the shipment is prepared.
An order that has not been paid within 7 calendar days will be canceled.
When the money is credited to the account, the order begins to be processed and is sent to the address provided in the order. Personal collection is also possible at the Start company headquarters in Ożarów Mazowiecki, ul. Poznańska 129/133.
5. The purchase contract may only be concluded by an adult.
6. The Customer's personal data provided in the order form are protected in accordance with applicable law.
We ensure the security of your personal data, they are used only to complete the order, we never share or sell data to other entities.
7. By completing and approving the order form, the Customer consents to the processing of personal data to the extent necessary to complete the order, confirms knowledge of the Store Regulations and consents to the transaction on the terms specified therein.
8. Each order is accompanied by a receipt (a personal VAT invoice is issued at the customer's request).
9. Until payment is made or the cash on delivery shipment is sent, the customer may cancel the order by phone: 22 836 74 05 or by e-mail biuro@start.waw.pl
10. Product prices are given in PLN and are gross prices. The prices become binding when the order is placed. We reserve the right to change the prices of goods on offer, introduce new goods and modify existing ones, and conduct and cancel promotional campaigns.
11. We only ship within Poland. Parcels are delivered by a courier company. The delivery cost is given on the store's website.
12. The customer can choose from the following payment methods for the purchased goods:
by card via the online store (service provided by PayU, in accordance with the regulations available on their website http://www.payu.pl/) prepayment to the account 44 1500 1012 1210 1008 6191 0000 - after receiving confirmation, quoting the order number on delivery - cash on delivery, cash on delivery
Order completion time: 3 business days. If the selected payment method is bank transfer, the processing time is counted from the day the transfer is recorded.
14. Pursuant to the Act of March 2, 2000 (Journal of Laws No. 22, item 271) 'On the protection of certain consumer rights and liability for damage caused by a dangerous product'. The customer may withdraw from the purchased goods without giving any reasons within 10 days. This is only possible if the purchased goods have not been used, have not been damaged and were returned in the original, undamaged packaging.
Returned goods should be sent back together with an invoice or receipt and a declaration of return of goods containing the account number to which the transfer is to be made.
We provide a refund equivalent to the price of the goods. The money will be refunded within 2 business days of receiving the return, by bank transfer to the provided account, and the invoice together with a correction invoice will be sent by post.
We do not accept shipments sent cash on delivery. The cost of delivery and returning the goods is not refundable.
15. Complaints.
All goods available in the store are covered by the manufacturer's warranty, therefore there are no warranty claims.
A customer who finds technical defects in the received goods or damage that occurred during delivery is asked to contact our company by e-mail or telephone to determine further proceedings.
We do not accept any shipments sent cash on delivery.
The customer returns the complained goods to the "Start" company at his own expense. If the complaint is accepted, the company will refund the shipping cost up to PLN 16. The returned goods must be accompanied by an invoice and a description of the complained product feature. All complaints are considered within 14 business days of their receipt at the latest.
Damaged goods will be repaired (or, if this is not possible, replaced with another, full-value one) and sent back to the customer at the company's expense.
16. The court competent to hear any disputes arising from the implementation of the purchase contract is the court competent for the registered office of the service provider.
17. In matters not regulated by these Regulations, the provisions of the Civil Code shall apply.
18. Start Dobrowolski Spółka jawna is not responsible for blocking by mail server administrators of sending messages to the e-mail address provided by the Customer and for deleting and blocking e-mails by software installed on the computer used by the Customer.
19. Start Dobrowolski Spółka jawna reserves the right to change the Regulations. Any changes to these Terms and Conditions of Sale are effective from the date they are published on the company's website.